Terms Of Use

By using any of the websites (each a “Site”), including the EduMatters.SG portal (“the Portal”) owned and operated by EduMatters Pte Ltd, in any way, you agree to be bound by the following Terms of Use (“Terms”). We may modify these Terms at any time at our sole discretion, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review the Terms periodically to be aware of such modifications and your continued access to or use of the Sites shall be deemed your conclusive acceptance of the modified Terms. The term “EDM” (or “we”, “our” and “us”) includes all directors, investors and employees of EduMatters Pte Ltd.

REGISTRATION, PASSWORD, SECURITY AND COOKIES

If any portion of the Sites requires you to register for an account, you must provide us with accurate, complete and updated registration information. You may also be asked to choose a login name and a password. Please select a strong password that would not be easily guessed.

EDM may treat any access to or use of the Sites at any time by the use of your login name as access to or use of the Site by you, notwithstanding that it may have been used by any other person without your knowledge or authority.

Upon learning that any person has used your account to access the Sites or effect any transaction (whether with or without your knowledge and consent), you shall

  1. immediately notify EDM thereof;
  2. at EDM’s request, make a police report thereof;
  3. provide EDM with any other information relating thereto as EDM may require; and
  4. immediately change your password on the Sites and / or at Facebook.

EDM takes certain industry-accepted precautions to secure the Sites or portions thereof. However, you agree that such precautions do not guarantee that use of the Site is invulnerable to all security breaches, nor does EDM make any warranty, guarantee, or representation that use of the Site is protected from all viruses, worms, Trojan horses, and other malware and vulnerabilities.

During your use of the Sites, we may issue to and request from your computer blocks of data known as “cookies” to enable more convenient browsing when you revisit the Sites. You must not alter any cookies sent to your computer from the Site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Site.

You may log in to the Sites using your Facebook account. By accessing the Sites using your Facebook account, you authorize us to retrieve the profile picture and display name associated with your Facebook account for display on the Sites. Apart from the aforementioned usage, we do not otherwise retrieve or post any other information or data from or to your Facebook account. Further, we shall not be responsible for any changes to the features, functionality or terms that govern your Facebook account as these are controlled by Facebook.

PRIVACY POLICY

Acceptance of Policy

This privacy policy (“Policy”) applies to your access to and use of the Sites.

You shall be deemed to have agreed to this Policy if you access or use any of the Site. If you do not agree to this Policy, you shall not be permitted to and shall not access or use the Sites and you must immediately cease any access to or use of the Sites.

EDM may modify this Policy at any time at our sole discretion, and such modifications shall be effective immediately upon posting of the modified terms. Your continued access to or use of the Site shall be deemed to be your conclusive acceptance of such modified Policy.
Collection of Your Information

When you access or use a Site, we may collect the following information:

  • Personal information which is of a personal nature and may be used to identify you as an individual, and provided by you to us, including but not limited to your name, contact number, email address, mailing address and billing information (“Personal Information”).
  • Other information involving you, including but not limited to anonymous statistics, records and other information in relation to your browsing of the Site (“Non-Personal Information”).

Any information disclosed in the public areas of any Site (such as any review segment, message board or forum) becomes public information. You are advised to exercise caution when disclosing information this way.

Use of Your Information

You agree and acknowledge that we may use your Personal Information and share your Personal Information with any of our affiliated companies for the purposes of:

Provisioning & administration essential to the operation of the Sites

  • Providing you with personalised information and recommendations when using the Sites. The use of your location for recommending nearby providers of preschool or enrichment services
  • Enable the use of social interaction on our websites or mobile apps – e.g. allowing you to follow other users or providers, reviewing a provider or commenting on an article
  • Use of your personal data in an anonymised fashion for data analytics to help improve
  • Enable us to process bills and payments (e.g for online purchase of class or activity bookings, tutor listings)
  • Respond to enquiries and requests from you or people you have authorised
  • Inform you about service upgrades and updates
  • Inform you of service and security issues
  • Conduct internal audits
  • Meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies

By posting any Non-Personal Information on or via any Site, or by otherwise providing any Non-Personal Information to EDM (whether electronically or otherwise), you agree and acknowledge that you grant to EDM a non-exclusive, perpetual, irrevocable licence to use, disclose, display, reproduce, perform, distribute and modify such Non-Personal Information in any manner and for any purpose as EDM may deem fit.

Sharing your information

We may share your information with:

  • Companies affiliated with EDM
  • Business partners and vendors we work with to deliver services you have subscribed to (including enrichment providers and preschools that you have placed a booking with through the service)
  • Industry regulators and other government organisations, as required by local laws and regulations
  • Financial institutions for purposes such as facilitating GIRO payments
  • Research institutions for market analysis purposes

Your information is disclosed to the above only for relevant purposes (please refer to those mentioned in this Policy) or to protect the interests of our customers.

In some cases, we encrypt, anonymize and aggregate the information before sharing it. Anonymizing means stripping the information of personally identifiable features. Aggregating means presenting the information in groups or segments e.g. age groups.

We will also ensure that overseas organisations we work with observe strict confidentiality and data protection obligations.

Protecting your information
We have implemented stringent measures to secure and protect your information. These include:

  • Safeguards to prevent security breaches in our network and database systems
  • Limits on access to information in our systems and the systems of our business partners and vendors
  • Strict verification processes to prevent unauthorized access to information

Respecting your contact preferences

EDM is committed to complying with the Do Not Call (DNC) provisions. We have always been mindful of engaging our customers in a more targeted and relevant way.

We may send marketing messages to your Singapore telephone number if:

  • you have given us consent, OR
  • you have not registered with the national DNC Registry, OR
  • the sending of such messages is permissible under applicable laws and regulations.

Our marketing messages aim to update you about our exclusive offers, rewards programme and special deals from our preferred partners and advertisers.

If you wish to continue receiving such messages or to opt out, you can indicate your preference at any time by logging into your EduMatters account and visiting your account settings page. Your request will be processed in 30 days. You can also opt out of optional newsletters you have previously subscribed to directly from the link at the bottom of the email.

Please note that after opting out, you may still continue to receive non-marketing messages, such as product updates and service notices as permitted under applicable local laws and regulations.

Third Party Websites

The Sites may contain hyperlinks to websites which are neither maintained nor controlled by EDM (“Third Party Websites”). You agree and acknowledge that EDM shall not be responsible for the privacy and security practices employed by any Third Party Website, and shall not be liable for any loss or damage of any kind, including any loss or misuse of Personal Information, arising from access to or use of any Third Party Website.

Cookies

We may use cookies to obtain certain Non-Personal Information, including in relation to your use of the Sites. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookies feature.

CONTENT AND RELATED USER CONDUCT

You understand that you are responsible for any Content that you post or transmit on or through the Sites.

You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to EDM or any of its customers or users of the Sites by any means.

You agree to use the Sites in a manner consistent with all applicable laws and regulations. Specifically, you will not use the Sites to post, transmit, distribute, link to, or solicit Content that:

  • contains any advertising and promotional message;
  • violates or infringes any laws, regulatory requirements or codes applicable in Singapore;
  • infringes or violates any copyright, trademark or any other intellectual property, personal or proprietary rights of any person, or violates any obligation of confidence or any other proprietary right;
  • contains any obscene, offensive, defamatory or otherwise actionable material;
  • undermines the security or integrity of the Sites, including without limitation by importing any viruses, Trojan horses or other malware;
  • contains any errors, whether technical or otherwise; or
  • contains any material in any form that would otherwise render EDM liable or expose EDM to any proceedings whatsoever.

You may not use any robot, spider, or other automatic or manual device or process to monitor or copy our web pages or any portion of the Content contained herein without EDM’s express written permission.

You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Sites, or to impose an unreasonable or disproportionately large load on the servers serving the Sites.

EDM shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any Content that is available via the Site without reference to you. Without limiting the foregoing, EDM reserves the right to remove or alter any Content that violates these Terms or is otherwise objectionable.

To assist us with moderation of Content, we have provided You with “report abuse” buttons conveniently positioned on the Sites so that you may activate them to inform us of any objectionable Content. Upon receipt of your report, we shall review the relevant abuse report as soon as possible and moderate the Content as we may deem appropriate.

All Content submitted by you should be unbiased with no vested personal interest or any affiliation with the business you review. We reserve all rights to remove these reviews. If you have a vested personal interest or any affiliation with the business for or against which you are submitting a review, we ask that you give full and frank disclosure of your relevant vested interest or affiliation to the business you are reviewing to ensure your review is perceived objectively by end users. We reserve the right to remove any reviews we discover that are biased review or which do not disclose the relevant vested interest or affiliation relevant to that business.

CONTENT POSTED OR SUBMITTED TO EDM

You agree to grant to EDM a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to public areas of the Site (such as message boards, forums or other features that allow users to post information that will be accessible by the public or the user population generally) by all means and in any media now known or hereafter developed. You also grant to EDM the right (though you acknowledge and agree that EDM shall not be so obliged) to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against EDM for any alleged or actual infringement or misappropriation of any proprietary right in your communications to us.

Except for any information which we have expressly agreed to keep confidential, any feedback, data, answers, questions, comments, suggestions, plans, ideas or the like that you send to us via the Site, via email or howsoever otherwise whether in human or machine readable form, will be treated as being non-confidential and non-proprietary. We assume no obligation to protect such information from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how or techniques contained in information that you submit on the Site for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services incorporating such information.

REVIEW POLICY

To facilitate the provision of objective and accurate reviews by our community of users, we generally allow our users to freely share about their experiences as long as it meets our review policy and guidelines below.

If you are a business who has been reviewed and are of the view that any of the reviews submitted by our users are in any way inaccurate, unfair, objectionable or do not meet our review policy, you may respond as the business owner by using the management response function to respond publicly to the review or if this option is not available for any reason, please let us know and we will assist you to response to the user to verify his/her review. Please note that we will generally not entertain requests to remove negative reviews unless otherwise warranted by the circumstances.

All review content submitted to the Sites is subject to the following review guidelines:

  • No posting of content, images or otherwise, that do not belong to you or that you do not have written authorization to use
  • No posting of content relating to illegal activity, including but not limited to drug activity, pornography, underage drinking or smoking
  • No attacks on race or religion
  • No multiple identical postings
  • No spamming and harassment of members
  • No disparaging remarks about other members’ comments
  • No seditious comments
  • No use of any obscene or inappropriate language
  • No advertising in any form or kind is allowed, especially from business owners and employees.
  • Do be accurate in your description of your experience when writing your review. We do value reviews that are objective, provide details and give every reader in our community a good understanding of your experience with the business reviewed.
  • No abuse of business owners and staff will be tolerated. Reviews are strictly prohibited from identifying business owners or staff by name, and are not allowed to harass, abuse, make false statements, defame, impersonate someone else or conduct anything illegal or otherwise objectionable content. In the event of any doubts on whether there are any violations on this front, EDM reserves the right to make the final decision.
  • You must submit original reviews that represent your own experiences.
  • Your reviews must be substantiated. For example, reviews that contain only “Great school!” without elaboration will be deemed as spam and removed accordingly.
  • Any review that contains accusations of illegal activity, malpractice, health code violations (e.g. food poisoning) and false advertising will be removed from the Sites.
  • Please follow all standard etiquette when writing your review. Do not write your review in CAPS. Excessive use of typographic symbols and slangs are also strongly discouraged.
  • Any review deemed to be off-topic may be removed. For example, this would mean an art enrichment class review that does not focus anything on the center, their classes, teachers, serviec or communication.
  • We reserve the final right to remove any reviews or management response immediately.

REVIEW PROMOTION TERMS & CONDITIONS

The promotional $5 voucher is limited to the first 500 reviewers that follow our Review Policy, on a first come, first serve basis only.

Vouchers will be mailed to your physical address in Singapore, which must be submitted through the “My Account” page. Users who post reviews without including their physical address will not be entitled to receive the vouchers.

Only 1 (one) voucher will be sent to each physical address.

Merchants and their relatives are excluded from this promotion.

POSTINGS BY THIRD PARTIES AND HYPERLINKS TO THIRD PARTY WEBSITES

This Site may contains hyperlinks to other websites which are neither maintained nor controlled by EDM, or may contain Content posted on or via the Site by third parties. Therefore, EDM shall not be responsible for any errors or omissions in any Content in the Site, or the Content, products or services of any hyperlinked website or any hyperlink contained in a hyperlinked web site, nor for the privacy and security practices employed by these other websites, and shall not be liable for any loss or damage of any kind incurred as a result of the use of any Content, whether in human or machine readable form, posted or contained in e-mails or howsoever otherwise transmitted or displayed via the Site, or arising from access to those websites. Use of the Site and any hyperlinks and access to such hyperlinked websites are entirely at your own risk.

You acknowledge that EDM has no control over and excludes all liability for any material on the Internet which can be accessed by using the Site. Neither can we be deemed to have endorsed the Content.

Insofar as third party material, including without limitation news or other Content feeds by third party Content providers to the Site (“Third Party Material”) is published on or accessed through the Site, such Third Party material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Third Party Material may not be stored in whole or in part in a computer or otherwise except for personal and non-commercial use.

HYPERLINKS FROM THIRD PARTY WEBSITES

You agree that caching, hyperlinking to, and framing of the Site or any of its Content are strictly prohibited.

EDM reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.

INDEMNITY

You agree to indemnify, defend and hold harmless EDM, its directors, officers, employees, suppliers, licensors, agents, and any third party Content providers, from and against any losses, damages, claims, costs, expenses, demands, and actions, occasioned by or howsoever arising out of your use of the Site, your access or connection to the Site, your violation of these Terms, or your violation of any rights of another. These obligations will survive any termination of your relationship with EDM or your use of the Site. EDM reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with EDM in asserting any available defenses.

DISCLAIMER OF WARRANTIES

You expressly understand and agree that:

  • You assume total responsibility and risk for your use of the Site and the Internet. EDM does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the Site, any merchandise, information or service provided through the Site or on the Internet generally, and EDM shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. The Site and any software made available on the Site are provided on an “as is, as available” basis.
  • EDM makes no warranty that (i) the Site will meet your requirements or will always be accessible, (ii) the Site will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code, (iii) the results that may be obtained from the use of the Site will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Site will meet your expectations, and (v) any errors in the Site will be corrected.
  • Any Content downloaded, uploaded or otherwise obtained through the use of the Site is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Site or on the Internet generally.

DISCLAIMER FOR EXTERNAL MERCHANTS

From time to time as we deem appropriate, we may allow access to or advertise certain third-party product or service providers (“Merchants”) from whom you may purchase certain goods or services. Transactions for these goods and services may or may not be concluded on the Site. You understand that we do not operate or control the products or services offered by these Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants and will not be held responsible for any rights and obligations between you and the Merchants.

LIMITATION OF LIABILITY

EDM does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product or process disclosed on the Site or other Content accessible from the Site. In no event shall EDM be liable for any incidental, consequential, direct, indirect or any losses or damages whatsoever (including, but not limited to, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings, or business interruption, or any other loss, whether in an action of contract, negligence or other tortious action), arising out of or in connection with the use of or inability to use the Site, delays, inaccuracies or errors in the information or in the transmission of the Site, or any information or transactions provided on or over the Site or downloaded or hyperlinked from the Site, or performance of the Content on this Site, even if EDM has been advised of the possibility of such damages.

If you are dissatisfied with any portion of the Site, or with any of the Terms, your sole and exclusive remedy is to discontinue using the Site.

INTELLECTUAL PROPERTY RIGHTS

Content (including, but not limited to, information, communications, software, images and sounds contained on or available through the Site) is provided by EDM, its Content providers, third party licensors, which include end-users.

The intellectual property rights to or over the Content contained in each Site belong to EDM, its Content providers and third parties licensors, which include end-users. Insofar as said rights vest in EDM, all rights are reserved. The Content of the Site cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of EDM. You agree that the material and Content contained within or provided by the Site is for your own personal use only and may not be used for commercial purposes or distributed commercially.

All trademarks remain property of their respective holders, and unless otherwise represented, their display on EduMatters and other affiliated Sites is solely for the purpose of illustrating products, events, and businesses being discussed and in no way should be taken to indicate any relationship, affiliation or sponsorship between the holders of said trademarks and EDM.

Your access to or use of the Site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use the trademarks, tradenames, logos or service marks appearing on the Site without EDM’s or the relevant third party’s prior written consent, as the case may be. You may not, without EDM’s or other relevant third party’s prior written consent, use any of such trademarks, tradenames, logos or service marks as a hyperlink to the Site or any other website.

You may not modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive the source code for the computer systems and other technology that operate the Site or create derivative works based on the Site. For purposes of these Terms, “reverse engineering” shall include the examination or analysis of the Site to determine the source code, structure, organization, internal design, algorithms or encryption devices of the Site’s underlying technology.

GENERAL

Your access to or use of the Site, as well as these Terms shall be governed by, and construed in accordance with Singapore laws and you agree to submit to the exclusive jurisdiction of the Singapore courts.

EDM’s failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

If any part of these Terms is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect. These Terms are for the benefit of EDM and its directors, officers, employees, suppliers, licensors, agents, and any third party Content providers to the Site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.


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